Change needed in how GP continuity of care is prioritised at a national level
Making continuity of care an ‘essential requirement’ for GP practices could reduce the risk of a de…
Read moreWe listen to people to understand patient safety concerns and experiences. These patient safety insights help us to decide what we investigate.
We do this in several ways:
- Direct contact with patients and families.
- Direct contact with NHS and healthcare staff.
- Access to patient safety incident reporting systems.
- Regular contact with national organisations.
- Regular contact with organisations that represent patients.
Direct contact with patients and families
We hear directly from patients and families about their experiences and concerns related to their care. Find out what we can investigate and tell us about a patient safety concern.
Direct contact NHS and healthcare staff
We also hear from healthcare staff working in a range of NHS and independent provider services about concerns related to the provision of care or conditions at work which may impact on patient safety. Find out what we can investigate and tell us about a patient safety concern.
Patient safety incident reporting systems
We hear about patient safety concerns through patient safety incident reporting systems, for example, the Learn from Patient Safety Events (LFPSE) service.
National organisations
We have regular conversations with NHS England, national regulators and other organisations with regulatory influence. We also hear from professional bodies, commissioners and service providers.
Patient representatives
We have regular conversations with organisations who represent patients including Healthwatch, Action against Medical Accidents (AvMA), The Patients Association, the Parliamentary and Health Service Ombudsman (PHSO) and others.