How to tell us about a patient safety concern

We would like to hear from everyone who uses or works in the healthcare system, including patients, families, carers and healthcare staff. This helps us to understand how patient safety issues affect different groups and ensure that the patient safety issues we do investigate benefit as many people as possible.

The Health Services Safety Investigations Body (HSSIB) cannot provide support in an emergency or get involved in ongoing care. If you believe there is an immediate risk to life, or your concerns require urgent support, please contact 999 or NHS 111.

How we use your information

We collect this information to build a picture of patient safety issues over time. This allows us to identify patient safety concerns that HSSIB could potentially investigate, to have a positive impact on healthcare.

We cannot use this information to investigate individual concerns, or concerns that relate to specific healthcare providers or staff. We also cannot resolve complaints, or act on behalf of patients or families. There are lists of other organisations who may be able to help you on the other organisations to contact and help and support pages.

Find out more about who we are and how we decide what to investigate.

If you are unable to complete the online form, you can email us at investigations@hssib.org.uk.

Everything you share with us is in the strictest confidence and in line with our privacy notice. We’ll only share information if we believe there’s an urgent risk to individuals and will always try to contact you to discuss this first.

What happens next

If you complete our online form, you’ll receive an email with a reference number confirming we have received your information. When you have completed the form, we will only be in touch again if we need further information relating to your concerns.