New investigation highlights prolonged waits, inadequate environments and growing pressures on mental health emergency care
People experiencing a mental health crisis are too often being cared for in emergency departments (…
Read moreKey contacts
Investigations
For enquiries or feedback about an ongoing patient safety investigation.
Please help us to respond to your email by including details about your interest in a particular patient safety investigation, for example your role, relevant experience, or how you would like to contribute to our work.
Email: investigations@hssib.org.uk
General enquiries
Use general enquiries if you’re not sure who to contact. Please check the email directory below first.
Email: enquiries@hssib.org.uk
Email directory
| Department | Description | Email address |
|---|---|---|
|
Caldicott Guardian |
A Caldicott Guardian is a senior person responsible for protecting the confidentiality of people’s health and care information and making sure it is used properly. Our Caldicott Guardian is Philippa Styles, Director of Investigations. | |
|
Complaints |
Find out how to share a comment or complaint with us. |
|
|
Freedom of information |
If you cannot find the information you’re looking for through our publication scheme, in our disclosure log, or elsewhere on our website, you can request information under the Freedom of Information Act 2000. |
|
|
General enquiries |
If you’re not sure who to contact. | |
|
Media |
Find out how to get in touch with a media enquiry. |
|
|
Patient safety investigations |
For enquiries or feedback about an ongoing patient safety investigation. Please help us to respond to your email by including details about your interest in the investigation, for example your role, relevant experience, or how you would like to contribute to our work. |
|
|
Safeguarding |
For enquiries about safeguarding. |
|
|
Subject access requests |
You can make a subject access request to find out if we use or store any of your personal data. You can read our privacy notice to find out how we use and protect your information. |
Share a patient safety concern
You can complete our online form to tell us your concerns about a healthcare experience.
If you are unable to complete the online form, you can email us at investigations@hssib.org.uk.
Please read through the information on the how to tell us about a patient safety concern page before you get in touch.
Feedback forms
HSSIB and our patient safety investigations
Tell us what you think about our published patient safety investigations or your experience with our organisation. All the comments we receive help us to improve.
Submit feedback about HSSIB and published investigations
Knowledge Exchange
We're developing learning resources as part of our Knowledge Exchange to support those involved in healthcare safety investigations to undertake high-quality investigations. Your feedback will help us understand what is useful, accessible and relevant.
Submit Knowledge Exchange feedback
Website
Please share your feedback about the HSSIB website. All comments are reviewed by the communications team and help us to improve our content and the way the website works.
Social media
Follow us on social media:
We monitor our social media accounts Monday to Friday, 9am-5pm. We do not record safety concerns raised through social media, nor respond to all comments we receive.
Postal address
We use a third party, UK Postbox, to manage our mail. Please do not send any personal data or medical records to this address, as there is no on-site secure data storage.
Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
Request information in other formats
If you would like to request any of the information we publish in another format or language, please email enquiries@hssib.org.uk. This includes easy read and British Sign Language, as well as any other language or need.