Accessibility statement

This accessibility statement applies to

This website is run by the Health Services Safety Investigations Body (HSSIB). We want as many people as possible to be able to use this website. For example, you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email

We’ll consider your request and get back to you within five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our Digital Communications Manager by email at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

HSSIB is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Non-accessible content and non-compliance with the accessibility regulations

Where possible we aim to fix any accessibility issues that we find. Any non-accessible content and non-compliance with the accessibility regulations will be listed here.

We recognise that HTML documents are best for accessibility. Our patient safety investigation reports (with a few exceptions listed below) are published as HTML documents. We're working on rolling this out to all other documents by 2024.

We’re always looking for new members to join our website user group, to provide feedback and help us to test new developments. If you’d like to get involved, please subscribe to our email alerts and tick the ‘website user group’ option.

Non-accessible content

We're working on publishing these patient safety investigation reports as HTML documents:

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, our patient safety investigation reports. We now publish our patient safety reports in HTML. We plan to further improve the accessibility of our content by building on our HTML publishing capability in 2023/24.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 2 October 2023.