Modelling PSIRF investigations in community mental health services
We have published a new investigation demonstrating how mental health patient safety incidents can …
Read moreSafeguarding
If you believe someone is in immediate danger, call 999.
Local authority safeguarding teams are responsible for protecting children and adults at risk from abuse, neglect, or exploitation. You can find your local authority on the GOV.UK website.
Medical advice
Worried about your health or the health of someone you know or care for?
We are unable to provide you with medical or health related advice. Speak to your doctor, pharmacist or call NHS 111. If you have a hearing problem, or need help in another language, there are other ways to contact NHS 111.
Advocacy and advice
You can search online for 'NHS complaints advocacy' in your area or contact your local Healthwatch to find out who provides NHS complaints advocacy in your area.
Action against Medical Accidents (AvMA)
AvMA is the UK charity for patient safety and justice. They provide help and support for those affected by medical accidents. This includes a helpline as well as self-help guides.
Healthwatch
Healthwatch is an independent body that listens to feedback relating to GPs, hospitals, dentists, pharmacies, care homes and other services. They share this feedback with NHS leaders with the aim of improving care standards. Find your local Healthwatch on their website.
Mind
Mind is a mental health charity in England and Wales. It provides advice and support to anyone experiencing a mental health problem.
The Patients Association
The Patients Association is an independent patient charity campaigning for improvements in health and social care for patients. Through their helpline they provide information about the health and social care system.
Prisoners’ Families Helpline
The Prisoners’ Families Helpline offer free, confidential support and advice for families in England and Wales who have a loved one in contact with the criminal justice system.
Rethink Mental Illness
Rethink Mental Illness is a charity in England. It provides support, information and services for people severely affected by mental illness.
Bereavement
Cruse Bereavement Support
Cruse Bereavement Support offer support, advice and information to children, young people and adults after someone dies. They also work to enhance society’s care of bereaved people.
INQUEST
INQUEST is a small charity that provides free advice to people bereaved by a death in custody and detention and is entirely independent of government. They provide specialist advice on deaths in custody or detention, or involving state failures in England and Wales. This includes a death that has occurred in psychiatric care.
Support for NHS and healthcare staff
National Guardian’s Office
If you are a member of staff in the NHS in England and are concerned about a safety incident where you work, the National Guardian's Office provides advice on the Freedom to Speak Up Guardian role and supports the Freedom to Speak Up Guardian network.
Protect
Protect (formerly Public Concern at Work) is a national charity which aims to encourage speaking up in the workplace.
Speak Up
Speak Up provide free, independent, confidential advice on the speaking up process.