Safety recommendation
HSIB recommends that NHS England reviews the risks associated with increased use of telephone triage in response to national healthcare emergencies. Consideration should be given to applying any recommendations of this review across telephone triage services within the wider healthcare setting.
Response:
NHS England will work with partners to review risks following national healthcare emergency response as part of the lessons identified process. These lessons will then be reviewed and applied where relevant to current services as part of an established process.
Response received on 6 January 2023.