Safety recommendation
HSIB recommends that NHS England ensures any Single Service contract or additional services contracts reflects the minimum requirements of the core NHS 111 service for audio-recording calls.
Response:
NHS England will work with partners to ensure pandemic services providing clinical advice meet the minimum requirements for audio-recording calls. UKHSA has also confirmed that the current dormancy contract does include the requirement for calls to be recorded, but enacting this requirement is a decision to be taken at the time of pandemic or other high scale response.
Response received on 6 January 2023.