Maternity pre-arrival instructions by 999 call handlers

From the investigation: Maternity pre-arrival instructions by 999 call handlers

Recommendation date:

Safety recommendation

HSIB recommends that NHS England and NHS Improvement develops the content of the patient safety incident investigation (PSII) standards to further support cross-boundary investigations.

Response:

We have reviewed our Patient Safety Incident Investigation (PSII) standards alongside all Patient Safety Incident Response Framework documentation. Our review included consideration of the recommendation raised by the HSIB in this report as well as feedback from our independent evaluation of our PSIRF early adopter programme. We have implemented the recommended change and look forward to publishing the revised documentation in June 2022.

Response received on 20 April 2022.

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