Local integrated investigation pilot 1: Incorrect patient identification

From the investigation: Local integrated investigation pilot 1: Incorrect patient identification

Recommendation date:

Safety recommendation

HSIB recommends that the Ambulance Trust develops and implements a standardised approach to patient identification in the emergency operations centre.

Response:

The Ambulance Trust responded to this safety recommendation and described their following actions:

  • Updated training for staff around search functionality in their patient demographic service.
  • Staff update on search requirements and confirmation of patient information.

Response received on 4 February 2022.

Back to safety recommendations log