Safety recommendation
HSIB recommends that NHS England and NHS Improvement develop minimum operating standards for interpretation services in maternity care which will include a communication risk assessment.
Response:
Action: NHSE/I will review national guidance for interpretation services for maternity users and work with NHS Shared Business Services (SBS) to incorporate into the procurement framework a minimum operating standard for interpretation services in maternity care which will include a communication risk assessment. By: June 2022. MTP [Maternity Transformation Programme] – Safety Improvement Team. NHS Shared Business Services (SBS). Resources in place: NHSE/I MTP with NHS Shared Business Services (SBS). Interpretation and Translation Services - NHS SBS.
Response received on 14 December 2021.