Safety recommendation
HSIB recommends that NHS England and NHS Improvement leads the development of minimum operating standards for pre assessment maternity telephone triage services to support safe and consistent telephone triage to ensure reliable identification of risks.
Response:
Action: NHSE/I will review and describe best practice in telephone triage and work with local maternity systems to develop recommended minimum operating standards for pre-assessment maternity telephone triage services. By: June 2022. NHSE/I Infrastructure Oversight Group, working with RCOG. A Best Practice Guide on Maternity Triage has been developed and is currently going through the approval process at the Royal College of Obstetricians and Gynaecologists. This does not currently cover telephone triage.
Response received on 14 December 2021.