FOI request
The information that we require, under the Freedom of Information Act, is as follows:
- Do you use a citizen engagement platform?
- If so, what tools do you use?
- How much do you spend annually on a citizen engagement tool?
- Which month and year does your contract with your supplier end?
A citizen engagement platform is a digital tool or system designed to facilitate communication, interaction, and participation between citizens and government or public institutions. Its goal is to make civic involvement easier, more transparent, and more effective.
Decision
Please find our response below:
1. Do you use a citizen engagement platform?
No.
2. If so, what tools do you use?
Whilst we do not use a citizen engagement platform in the way that you describe, we do use SmartSurvey as a tool in order to conduct external surveys.
3. How much do you spend annually on a citizen engagement tool?
Our SmartSurvey usage costs £2,000 plus VAT annually.
4. Which month and year does your contract with your supplier end?
August 2026.